Perplexity sent an email to Airtel users, asking them to add a “valid payment method” to continue to keep the free trial of its Pro plan. This is the first email sent by the artificial intelligence (AI) startup.
As the company partner with Airtel in July to offer Perplexity Pro subscription for 12 months to all its users, including prepaid and postpaid customers.
This requirement was not mention in July, and users were able to access the free subscription just by visiting the Thanks app.
We also got an email from Perplexity with subject line, “Action Required: Add a card to keep your Perplexity Pro trial.”
This email said, “We’re updating how Perplexity Pro trials work to protect the program for legitimate users. You need to add a valid payment method to continue your trial.”
The email also mention that while users who want to keep the free trial will have to submit their card details, they will not be charge right now.
But, users will be charge after the trial offer ends, adding “Your subscription will renew automatically unless cancelled beforehand.”
Such a requirement was not mention when the free trial was first roll out.
But the company had mention that no card was need to avail the benefit.
This is also the first time, Perplexity has share an email about this requirement, without mentioning any change to the terms and conditions and no public post was made by the AI startup either.
How to Add Payment Information to Keep the Perplexity Pro Free Subscription?
In its support page, Perplexity has now adds a new eligibility criteria which reads “A credit card will be require to redeem the offer. No charges will be apply during the promotional period.”
As the company has not mention when this requirement will be enforce, it is wise to add a card information to continue using the services without worry.
First check your register email account to see if you have receive an email from Perplexity regarding this matter.
Follow These Steps:
- The email should be sent by team@mail.perplexity.ai.
- Tap on the Update Card Information button in the email.
- You will be redirect to the payments gateway.
- Here, you can add your credit or debit card information.
We were able to register debit card details successfully. - When you have fill in all the text boxes, then click on Update.
- That’s done, your payment information has now save.
NOTE: If you do not wish to pay for Perplexity Pro after your free period ends, turn off auto pay and the payment mandate from the bank app or website.
